FAQ

Eligibility criteria

Am I eligible?
Is there any way to subscribe if I’m under 20 years old?
What to do if I do not have a Quebec driver’s licence?
If I have an international driver’s licence, am I exempt from having to obtain a Quebec licence?
Is it possible to join Communauto with only a probationary licence?

Subscription follow-ups

What happens if I don’t change my temporary password to a permanent one within the required 5 days?

Subscription and rates

Is it necessary to have a credit card in order to use your services?
Must I pay the $500 to subscribe?
How to figure out which plan is right for me?
Can I pay my bill online?
How often am I billed?
Why do I have to select the Long Distance rate when making my reservation instead of it being applied automatically?

Authorized drivers

If I subscribe to your service, will my partner be allowed to drive the vehicle?
Can someone else drive the vehicle instead of me?
Can I lend a vehicle?

Insurance

Is it necessary to have personal car insurance in order to use Communauto’s vehicles?
What is the deductible in case of an accident?
What does Communauto’s insurance policy cover?
What to do in case of an accident?

Vehicle types and available equipment

What makes and models are available at Communauto?
Can we smoke in the vehicles?
Are your vehicles equipped with winter tires?
Do your cars have automatic or standard transmission?
Do you provide accessories such as baby car seats, bike racks, snow brushes, etc?

How it works / Using a vehicle

How to access a vehicle and disarm the anti-theft device?
Who fuels the car?
How can I get an expense reimbursed?
What if I have a flat tire during my trip?
What do I need to know about using a vehicle in the wintertime?

Specific questions regarding the use of “vehicles available WITH reservation”

How does reserving a vehicle in a station work?
How to access the vehicles and disarm the anti-theft device?
Will my joint-member’s OPUS card or RFID key work for my reservations as well?
How to end a trip?
Does ending my trip correctly automatically mean that I will get a credit for returning my vehicle earlier than expected?
How to release a vehicle that I’m done using earlier than expected?
Is there good car availibility?
How much time in advance must I reserve to make sure a vehicle is available?
When making a reservation, must I always indicate my return time?
Are there penalties for cancelling a reservation?
What does « date/original start time” mean when it comes to the modification and cancellation policy?
What’s the difference between cancelling a reservation and releasing a vehicle?
What do I do if something unexpected happens (being late, incident, last minute cancellation)?
Can I take a vehicle in one place and drop it off elsewhere?

Specific questions for Auto-mobile “vehicles available WITHOUT reservation”

Auto-mobile, how does it work?
How to access the vehicles and disarm the anti-theft device?
Can I block a vehicle in advance?
Do I have to block my Auto-mobile in advance to use a vehicle I simply come across on the street?
Where can I park an Auto-mobile vehicle?
What is an Auto-mobile drop-off point and what are the instructions regarding their use?
Am I allowed to make a stopover in an Auto-mobile drop-off point?
Is it true that when using an Auto-mobile vehicle, I’m allowed to park in (almost) all resident-only zones?
Am I allowed to park an Auto-mobile vehicle in a metered space?
Where can I go with an Auto-mobile vehicle?
Can I release an Auto-mobile vehicle in Quebec City if I started my trip in Montreal, and vice-versa?
How is the duration of my Auto-mobile trip determined?
How to make a temporary stopover with an Auto-mobile vehicle?
How to end a trip?
Must I fill out a trip coupon when using an Auto-mobile vehicle?
How to use an Auto-mobile vehicle for the first time if I’m a Communauto member but have never used Auto-mobile before?
Will my joint-member’s OPUS card work on a vehicle blocked using my personal account?
What should I do if my OPUS card doesn’t work?
Do I get a credit if I fuel the vehicle?
What is a relocation credit and how can I benefit from it?
Do I get a credit for the time it takes to clear the snow from the vehicle, in the winter?
What happens to the service when there’s a snowstorm?
How do I take advantage of the Auto-mobile adoption program during a snow storm?

Electric vehicles

How do 100% electric vehicles work?
What is the range on electric vehicles?
Who charges the electric vehicles?
What to do if the electric vehicle’s battery is completely depleted while on my trip?
At the end of my trip, can I release an Auto-mobile vehicle in one of Communauto’s station equipped with a charging pod?

Violations and tolls

What should I do if I get a ticket during my trip?
What happens if the vehicle I had parked is towed?
Can I drive on an electronic toll bridge with a Communauto vehicle?