A technical problem has just been detected that may prevent you from accessing vehicles or completing a trip normally.
Tests are currently underway to better understand the problem.
We’ll update this information as soon as we know more.
We sincerely apologize for any inconvenience caused by this situation.
GOOD TO KNOW UNTIL WE CAN TELL YOU MORE
ROUND-TRIP VEHICLES
✅ If you made your reservation in advance and you can’t start your trip with the Communauto app, try using your RFID fob or the equivalent (OPUS card in Montreal and Quebec, Multi in Gatineau or La Vermeilleuse in Sherbrooke).
If you do not have a fob, or if it still doesn’t work, keep checking this page for status updates.
Either way, if you have a bit of time, it’s better to wait until we know more before going to the vehicle.
FLEX VEHICLES
❌You may not be able to start a trip with a FLEX
We are not sure yet if trips will start properly. If you have time, it’s better to wait until we know more before going to the vehicle.
ENDING A TRIP
How to end your trip if you’re having trouble doing it normally:
Vehicle equipped with a traditional key:
- Return all accessories to the glove box.
- Manually lock the doors.
- Your trip will end automatically after 3 minutes.
Vehicle equipped with a push-button start:
- Return all accessories to the box in the glove compartment.
- Close the doors and wait 3 minutes for the doors to lock.