Infrastructure work is underway to strengthen the stability of our systems. This work will involve a certain number of updates which will result in service disruptions. To minimize inconvenience, we have agreed with our suppliers to a monthly maintenance schedule.
The next maintenance operation will result in a service disruption of up 2 hours:
WEDNESDAY MAY 7TH FROM
11PM (EST) IN QUEBEC AND ONTARIO
9PM (MST) IN ALBERTA
MIDNIGHT (AST) IN HALIFAX
THURSDAY MAY 8TH FROM
4AM (UTC) IN PARIS
In these circumstances, we recommend that you plan your trips accordingly, and avoid starting or ending a trip during the maintenance period.
Impact on round-trip vehicles
Starting a trip in Quebec, Ontario (Toronto excluded), Alberta and Halifax :
During the maintenance period, it will be possible to start a trip provided you have made your reservation at least 30 minutes before the beginning of the disruption and use a key fob (or equivalent) to access the vehicle. The mobile app will not be accessible during this time.
Starting a trip in Toronto:
During the maintenance period, it will be possible to start a trip provided you have made your reservation at least 30 minutes before 11pm. If you already made a reservation during this period, we recommend to move the start time to half an hour before the beginning of the disruption, or afterwards. The mobile app will not be accessible during this time.
Starting a trip in Paris:
During the maintenance period, it will be possible to start a trip provided you have made your reservation at least 30 minutes before 4AM. You will only be able to open the vehicle with your Communauto Card. The mobile app will not be accessible during this time.
Ending a trip in all regions:
During the maintenance period, it will not be possible to end a trip.
Please plan your trips accordingly.
Impact on FLEX vehicles
Starting or ending a trip:
During the maintenance period, it will not be possible to start or end a trip.
Please plan your trips accordingly.
We apologize for any inconvenience caused by this situation. These updates are necessary to enable our systems to improve and enhance their reliability.