October 2012
Dear Sir or Madam,
Your e-bill for the trips you made in September is now ready for viewing. You will find it in the “personal information” section of your RÉSERVAUTO account.
Thanks for choosing electronic billing!
If you are a new subscriber to electronic billing, you will continue to receive your bill in the mail for two months, giving you the time to ensure you are indeed receiving our emails. If this is not the case and you find this message in your spam folder, please click on the button indicating that the message is not spam.
 |
New issue of L'écho-mobile - now available in English to download!
See the most recent issue
(vol. XVIII, no 2, October 2012)
|
Montreal
PERMANENT FULL-TIME POSITION(S)
Programmeur et analyste informatique, niveau 1
Communauto in Paris
Communauto has arrived in Paris, what does this mean?
Let’s revisit the facts. On September 11th, Communauto announced the acquisition of Mobizen, the carsharing company previously owned by VeoliaTransdev.
As we stated in our press release at the time, "Our objective is to position the service [so] as to enable it to be a catalyst in reinforcing the offers of Autolib’, public transportation and traditional car rental." We also pointed out that Autolib’ and Mobizen are "complementary services."
How was this vision of complementarity interpreted by the media in Paris? These are some of the front-page headlines:
"Carsharing wars have begun" (Metro)
"Autolib’ has a Canadian competitor" (Figaro)
"Mobizen aiming to wrest Paris from Autolib’" (Challenge)
If we hadn’t known that sensationalism is a global scourge, we’d have wondered if we spoke the same language.
"We share a common goal with Parisian authorities: finding the best way of providing a car-based mobility service and minimizing the need for cars at the same time."
Read the rest of the article in the most recent edition of L'écho-mobile (page 2)
OPUS: The self-service car and public transportation now accessible with the same card
Over the next few weeks, you will see more and more readers allowing you to use our vehicles with your OPUS card.
This new device will allow us to authenticate the authorized driver of a vehicle simply by swiping his card in front of the reader, which is placed under the windshield.
The first readers have been installed in our electric vehicles, in Montreal and Quebec City. Others will follow, for a total of 50 installations.
Register your OPUS card in RÉSERVauto
Once we are ready, we will invite you to register your OPUS card in RÉSERVauto.
During the pilot project, the people who do not have an OPUS card can continue to access our vehicles using the RFID key which will be attached to the keychain of the vehicle. Even once the pilot project is finished, you will still be able to choose to access the Communauto vehicles using your OPUS card or the RFID key that we will give you for free upon request (a fee will only be charged if you lose a key).
This is the same key that had been attributed systematically upon registration, until the equipment had reliability issues which led us to remove our old readers. If you already have an RFID key, it is important that you keep it. Different features will be available depending on the type of key used (OPUS or RFID). More information will follow on this subject, as we move forward with the project.
Read the rest of the article in the most recent edition of L'écho-mobile (page 3)
Occasional BIXI subscription: Special offer for Communauto users
You’re a Communauto subscriber and you occasionally use BIXI? You’re already a BIXI subscriber and you want to share the experience with your guests? The occasional subscription is a new way to access BIXI which will save you time and money.
As a Communauto subscriber, you can take advantage of this new BIXI offer while saving the $5 normally required for sending your BIXI key. Moreover, you will have the advantage of accessing the system for $5 per day instead of $7.
How does it work?
The occasional subscription allows you to limit the cost of your subscription to the days where you need a bike. A new 24 hour access is added to your account each time you insert your BIXI key in a dock and you do not have an ongoing subscription. The $5 fee is charged on the credit card linked to your account for each subsequent 24h. No more transactions at the pay station or $250 security deposit!
The usage rules are the same as for regular subscriptions: no charge for the first 45 minutes of use for each trip; usage fees apply for longer trips. You also get a personal online space where all your statements and trips are listed.
Contact BIXI client services to register at 514-789-2494.
Another benefit for being a Communauto subscriber!
REMINDER: Electric vehicles are now available for more than one day
To this day, over 6 000, 100% electric trips were made by our subscribers
Since the integration of the electric vehicles in our fleet in August 2011, over 6 000 trips have been made in 100% electric mode. Unlike what was put into effect in the first months of the project, there are no longer any restrictions on time for these vehicles. It is easier than ever to integrate electric mobility into urban travelling.
If you intend on charging the vehicle during your reservation, please note that a full charge takes about 7 to 8 hours on a 240 volts plug and up to 21 hours on 120 volts. In addition, before you leave make sure that the extra charging cable (120 volts) is indeed in the trunk of the vehicle.
To access the electric vehicles, simply complete the brief training (accessible via RÉSERVauto). It includes a short video that will quickly introduce you to everything you need to know before you leave. It will only take a couple of minutes.
Have a safe trip!
Peer-to-Peer: Still on track
Some time ago we announced our intention to start a peer-to-peer (P2P) service through which vehicle owners will be able to safely rent their car to all Communauto subscribers. A website has been set up (www.communauto.com/pep) to explain the project and collect applications of the interested car owners.
Nevertheless, the project has been delayed and it will take a few months before it sees the light of day. The reason? Nothing serious, the necessary software development to integrate this new offer in RÉSERVauto is not yet finished. Certain opportunities that we wanted to pursue forced us to rethink our priorities. This is notably the case of our involvement in Halifax, the launch of our electric vehicle project and, more recently, the work required by the integration of the service in Paris.
For those who are anxious to see the project started, you will have to wait a bit longer. We regret this delay but ask that you do not despair; the P2P project is still on track.
Satisfaction survey results
Users (almost) still as satisfied
Close to 4 000 of you responded to the survey that has been online all summer. Thank you for taking part in it!
In total, just over 92% of respondents said they were satisfied with the service (38% said they were very satisfied) and more than 96% said they would recommend the service. This means that a significant number of respondents (4%) recognize that the service may not necessarily be suited to their needs but remains useful for others.
We are very proud to share these results. Nevertheless, they represent a decrease (2% or 3% less, depending on the case) compared to the results recorded in 2010. Therefore, we will take the time to analyse the data in detail in order to be able to find the areas which we could improve.
Biannual Communauto staff meeting
This autumn, our meeting will take place on the 14th and 15th of November. During those two days, our administrative services will be closed. These meetings are very important for the management team to discuss ongoing projects with the entirety of the company. We thank you in advance for your understanding.
Contest: Discover tea with Camellia Sinensis
Do you have an appreciation for tea? Want to know more about this fascinating plant? Discover tea with Camellia Sinensis’ Tea School. Whether you’re in Montreal or Québec City, you can participate in many activities about tea and its history, offered by their passionate staff.
Enter our contest on communopolis.com for a chance to win one of the two Camellia Sinensis gift certificates worth $30.
Cinéma Excentris Benefit Night: Win two tickets and attend a premiere!
Communauto is pleased to give Communauto subscribers, who are also Communopolis members, the chance to win two tickets (worth $500) to the Cinéma Excentris Benefit Night, in honour of their first major fundraising campaign, Wednesday, November 21st 2012. Guests will have the privilege of attending the exclusive premiere of the Quebec film Amour by Michael Haneke, Palme d’Or at the Cannes Film Festival. Always eager to promote cultural endeavours and encourage local and international artists, Communauto is proud to support this very special event.
Click here to participate
Montreal
344 · Terminus Panama
>> You can find exact location of new stations on the
Communauto Interactive Map of Montreal (look for the blue icons  ).
Sherbrooke
15 · La Grenouillère (Électrique)
>> You can find exact location of new stations on the
Communauto Interactive Map of Sherbrooke (look for the blue icons ).
Click here to access the archives of the Communauto newsletter.
For a direct link to the most recent issue of L'écho-mobile (Vol. XVIII, No 2, October 2012), click here (PDF).
|
