Communauto in a nutshell

Communauto cars

By becoming a Communauto subscriber, you gain access to a fleet of over a thousand cars that you can reserve at low cost for a half-hour, an hour, a day or longer, according to your needs. Located in the heart of your neighbourhood, the cars are available without delay, 24/7.

In Quebec City and Montreal, you also automatically have access to Auto-mobile, our one-way carsharing service de notre offre.

Communauto offers all the advantages of the car without the hassle, in addition to being the perfect complement to all other public and active transportation modes!

Communauto pays all the costs related to the normal operation of the service: vehicle purchasing, financing, registration, insurance, repairs and maintenance, as well as all administrative costs… and even gas! No more surprise repair bills! Communauto takes care of everything!

Our services

du poin A au point B

With reservation…

Round trips, I bring my Communauto car back to its station.

  • Reserve your car online or by phone specifying the dates and time of start and end of your trip.
  • Pick up the car at the station you selected and return it to the station where you picked it up at the agreed time.

Station-based Communauto vehicles can be booked up to a month in advance and give you access to the best rates. They are ideal for planned trips or when you need to make sure you will have access to a vehicle at a specific time and place. Take advantage of preferred rates when you use an Auto-mobile vehicle by opting for Value Plans or Open Plan.

Communauto : how it works

du poin A au point B

…or without reservation

Trips from point A to point B. I release my Auto-mobile car where I want when I want.

  • Lock your vehicle for 30 minutes online, so you have the time to get there (period is not billed).
  • Access the vehicle on the street and leave it anywhere in the service area, where signage allows.

Auto-mobile vehicles are the ideal solution for spontaneous trips or when you plan to return with another transportation mode. Release the vehicle at your destination to minimize costs and enjoy privilege of parking in residents-only zones. You will never have felt so free getting around than with Auto-mobile!

Auto-mobile : how it works

The best of both worlds

Thanks to services with or without reservation, Communauto allows you to enjoy two fully integrated services at the best prices in the market.

Basic subscription to Auto-mobile is free (access limited to vehicles identified as such). But you can save big by switching to the full subscription.

To do so, subscribe to Value Plans or Open Plan and access over a thousand more vehicles at the best prices, while enjoying priviledged rates when using Auto-mobile vehicles: 32¢/minute instead of 39¢. Plus, you have the possibility of using Auto-mobile at the rate of your package. See the conditions .

No matter the type of subscription you choose or the vehicle you use, yours trips will be charged according to time and the number of kilometers traveled : a detailed invoice is sent to you at the end of each month.

Our vehicles

Véhicules

Our fleet is mostly composed of Toyota Yaris and Toyota Prius C. Nissan Versa and Note complete our offer in terms of gasoline cars. On the electric side, a growing number of Nissan LEAF, Chevrolet VOLT and Ford Focus are also at your disposal.

If you want a different model, you can obtain one through our agreements with certain rental companies, namely Discount and Via Route. Communauto subscribers may take advantage of preferential rates with these companies. See Long distance Rates and Network Reservations

All of our vehicles are equipped with an automatic transmission and have winter tires from November to April (and all-season tires the rest of the year).

All of our vehicles are non-smoking and 12% of our fleet is equipped with baby car seats (accessories not available on the Auto-mobile fleet).

FAQ

The most frequently asked questions:

• Am I eligible?

To be eligible for an individual subscription, you must be at least 20 years old and hold a valid Quebec driver's licence, minimum class 5.

Your driving record must have no mention of impaired driving in the two years preceding your subscription request. Also, your driving record must not have a total of more than 5 demerit points. Furthermore, if you have more than 72 months (6 years) of driving experience, your record can contain no more than 3 accidents which involved damages greater than $1000. As for accidents where you were at fault, the maximum allowed is 2 (this information remains in your file for 6 years).
If you have less than 72 months of driving experience or a probationary license, there must be no more than 2 demerit points on your driving record, and your record can contain no more than 1 accident, whether you were at fault or not.

You must also have a good credit record or, if it does not meet our eligibility criteria, you will be able to join if you find a surety bond. This person must have a good credit report and be prepared to be held liable for any debts incurred toward Communauto for at least a year. For full details of the agreement, please read the bond contract.

• Must I pay the $500 to subscribe?

No. Here are two the three most common ways to subscribe:
  • Join Communauto by paying a $500 refundable membership fee and subscribe to a Value Plan, giving you access to our best hourly rates.
  • Subscribe to the Open Plan, in which case you won’t have to pay the $500 refundable membership fee. In that case, you’ll solely have access to Open plan rates.
  • Public transportation user? Access Communauto at privileged conditions with the DUO auto+bus. This subscription option also gives you access to your most advantageous packages without having to pay the $500 refundable membership fee.

• How to figure out which package is right for me?

The first thing to take into consideration is that you can always upgrade your package at any time. That’s why we often recommend to start out with Value Plan or Open Plan, both at $40/year (the second one does not require the $500 refundable membership fee). That way, you can experience the service at low risk and if you wish to upgrade to a more advantageous package somewhere along the way , you can always do so.

Each package is tailored to a type of use and a number of variables come into play: the frequency of use, mileage, time of use and the desire to access the long distance rate. For an overview of our packages, click here or call us so we can help you choose the package best suited to your needs.

• Is there good car availibility?

Yes, by having access to Communauto (with reservation) AND Auto-mobile (without reservation), you have access to the best of both worlds.

For a planned trip, the best thing to do is to book your car in advance with Communauto. Our reservation success rate varies between 96 and 99% depending on the time of year.

But it is possible that no vehicles will be available if you reserve at the last minute. The most frequent problem is not so much the complete absence of vehicles, but the lack of cars in nearby stations. So reserving well in advance (when possible) is the surest way for you to simplify your trip (and save on bus and metro tickets).

In case of a last minute trip, our Auto-mobile service, without reservation, is then a great solution because these vehicles can not be blocked more than 30 minutes in advance.

• What do I do if something unexpected happens (being late, incident, last minute cancellation)?

If a problem arises, we ask you to contact one of our agents at customer service so he or she can guide you through the steps.

• Who fuels the car?

Fuelling the car is one of the user’s responsibilities. We ask that the car be returned with the fuel tank at least quarter full and reimburse any expenses of regular gas on your monthly bill, as the gas is included in our rates.

• What if I don’t have a Québec licence?

The answer to that question depends on which of the following applies to you:

you are a new resident of Quebec

The law allows you to drive a vehicle on public roads in Quebec for a period not exceeding 6 consecutive months without holding a Quebec driver's licence. You must therefore exchange your foreign licence for a Quebec one before you can join our service. To find out how you can get one consult theSAAQ's website.

Once you have your new Quebec licence, joining Communauto is easy. Just subscribe online and provide us a copy of your driving licence. With your Quebec licence, you will also be able to order the driving records required by Communauto —your documents should be blank but we still require them as proof. We’ll then ask you to send us both driving records later, up to a month after subscribing.

you are a tourist or a visitor to Quebec

The law allows you to drive a vehicle on public roads in Quebec for up to six consecutive months without holding a Quebec driver's licence. If you stay in Quebec no longer than that each and every time, and if you hold a valid licence, you will be eligible for our service without being required to replace your licence for a Quebec one.

Canadians from other provinces will need to bring along the equivalent of the driving records required of Quebec applicants. For that purpose, you will need to contact the proper authorities in your province of origin and obtain the proper documents. People from foreign countries are at present exempt from that requirement.

To learn more about tourists driving in Quebec, consult the following page on the website of la Société de l'assurance automobile du Québec (SAAQ): Driving in Québec for tourists.

you are a foreign student, cooperant or trainee

If you are a foreign student, cooperant or trainee, you have the right to drive a passenger vehicle in Quebec during the period of your studies or training without holding a Quebec licence. If you have a valid licence, you can apply to our service without being required to exchange it for a Quebec driver's licence.

When subscribing, you will be required to bring along a copy of your driver's licence as well as a photocopy of your passport (including your visa). If your driver's licence is in a language other than French or English, you will need to bring along your International driver's permit or an official translation.

Canadians from other provinces will need to bring along the equivalent of the driving records required of Quebec applicants. For that purpose, you will need to contact the proper authorities in your province of origin and obtain the proper documents. People from foreign countries are at present exempt from that requirement.

To learn more about the regulations regarding non-residents driving in Quebec, consult the following page on the website of la Société de l'assurance automobile du Québec: Driving in Québec for non-residents.

you are a temporary worker

If you do not possess an international driver’s license issued by your country of origin the Law allows you to drive a vehicle on public roads, for a maximum period of six consecutive months, without the need for a Quebec driver's licence.

If the duration of your work contract exceeds 6 months you must have in your possession, at the time of your registration, an international driver’s license issued by your country of origin. The international driver’s license is required even if your original license is in French or English.

In addition to your international driver’s license, when you register you must provide a copy of your original driver’s license as well as a photocopy of your passport (including your resident visa).

Residents of a Canadian province other than Quebec are obligated to obtain a Quebec driver’s license if the expected duration of their stay exceeds 6 months. It is also required to provide us the equivalent driving records that are required for Quebec residents. To do so, please refer to the proper authorities in your province to obtain the information. All foreign residents, for the moment, are exempted from this obligation.

To learn more about the regulations regarding non-residents driving in Quebec, consult the following page on the website of la Société de l'assurance automobile du Québec: Driving in Québec for non-residents.


Whichever your situation, you must be able to provide a billing address in Canada for us to approve your subscription application.

• Can I take a car in one place and drop it off elsewhere?

You can when you’re using an Auto-mobile vehicle, our one-way carsharing service, without reservation. These vehicles can be taken and left in the Plateau-Mont-Royal, Rosemont-La Petite-Patrie, Côte-des-Neiges-Notre-Dame-de-Grâce, Sud-Ouest and Verdun boroughs (see map)

Communauto vehicles must always return to their departure point. And that's a good thing since most trips begin and end at home. You have your exclusive parking nearby!

• When making a reservation, must I always indicate my return time?

When reserving a vehicle with Communauto, the period you wish to reserve must be clearly indicated.

However, our price schedule gives you a lot of latitude in this matter. For example, in the case of a local trip (a journey of a few kilometers) the cost is the same whether you reserve the car for 10 or 24 hours. As our regular rate varies between $2.10 and $5.60 an hour for these trips, it is generally possible, for a few more dollars, to add some extra time just in case.

When using a Auto-mobile vehicle, there’s no need for that since the service is without reservation. Pricing is by the minute, hour or day, depending on the actual use of the vehicle.

• How much time in advance must I reserve to make sure a car is available?

There is no precise interval that can guarantee availability. That said, for weekend trips (or trips lasting several days) it is always advisable to reserve several days in advance, even a week or more, particularly for long weekends in the summertime. This does not mean that you will not get a vehicle if you reserve at the last minute, but by planning ahead, you minimize the risk of ending up with a reservation that can not be completed, which represents 1% to 4% of attempted reservations.

Auto-mobile, how does it work?

It is so simple : find a car on a street or on the map in our applications or in our website, block it and drive! Discover the complete how-to here
.

• Where can I drop-off an Auto-mobile?

You can go anywhere you want with an Auto-mobile vehicle, as long as you bring it back to the Service Area after your trip. You must park your vehicle curb side on public property. Inside the Service Area, Auto-mobile vehicles may be parked in Resident-only zones and in any non-metered places which do not have any parking restrictions.

If an Auto-mobile vehicle is parked in a metered zone during its use, the Subscriber is responsible for paying its cost. It is not possible to return a vehicle on a parking meter zone at the end of a trip. As it is also not permitted to return a vehicle in a zone with temporary restrictions (ex. Landing or designated bus lane) even if parking is permitted in this zone at the time you return.
Close attention must be paid to temporary signage for snow removal in winter.

Auto-mobile is a system that can only function at its full potential if the users respect the rules. Remember that at all times it is essential to respect city regulations and avoid the following areas when you have finished using a vehicle: At all times you will be able to see at the bottom of the screen to the left of the driver, whether you are inside the zone (“En zone”) or outside of it (“Hors zone”).
You will not be able to release the vehicle (“libérer le véhicule”) at the end of a trip if the screen says you are outside the zone (see How it works). Some small sectors of the service area are sometime outside the zone. Please take this into account when releasing a vehicle. Warning!

It is prohibited to leave an Auto-mobile vehicle in Quebec City if you took it in Montreal and vice-versa. You must keep it for the entire length of your stay and bring it back to its original city. You are not allowed to park in Resident-only zones in the other city, as parking permits are different from one city to the other.

For questions about the new way of accessing our station-based vehicles, click here

For all other questions, click here

Admission requirements

• What is the minimum age required to subscribe and what type of licence is needed?

To be eligible for an individual subscription, you must be at least 20 years old and hold a valid Quebec driver's licence, minimum class 5. That being said, "children" under the age of 20 who hold a valid driver's licence can also subscribe to the service as part of a family membership, as long as they reside at the same address as the parent.

The deductible, in case of at-fault accidents, for children 20 years old or younger is $500, regardless of the deductible to which the parent has subscribed.

This option will be under review and will be modified if the accident rate among our younger drivers is too high.

• If I have an international driver’s licence, am I exempt from having to obtain a Quebec licence?

No, not necessarily. The international driver’s licence is the translation in various languages of the classes of a driver’s license, detailing the vehicles that the holder is authorized to drive. To be valid, this license must be accompanied by a valid driver’s license and be issued by the same jurisdiction (country) as the original driver’s license. This international driver’s license is primarily used during a police check. In Quebec, the international driver’s license is not issued by the SAAQ.

If you don’t have a Quebec driver’s licence and want to know whether you are eligible to our service, please refer to the question “What if I don’t have a Québec licence?” a bit higher in our FAQ.

• Is it possible to join Communauto with only a probationary licence?

Absolutely. If you are at least 20 and have a licence to drive unaccompanied, you are eligible. A probationary licence, however:

  • there must be no more than 2 demerit points on your driving record
  • is not sufficient to rent a vehicle from one of Communauto's rental partners.

• Is it necessary to have a credit card in order to use your services?

Communauto does not accept credit card payments. So the fact that you do not have one is not a problem for us. A credit rating check must however be made before you can subscribe.

• Is it necessary to have personal automobile insurance in order to use Communauto’s vehicles?

No. When you use one of our cars you are automatically covered by Communauto’s insurance; it is included in our rates. In the case of an accident, your liability is limited to the deductible you select upon signing the Contract, i.e. $0, $250 or $500 per accident. Usually, no deductible is billed if you are not at fault for the accident.

Subscription and rates

• If I subscribe to your service, will my partner be allowed to drive the vehicle?

Of course, provided that you are present in the car at all times during the trip. If your partner wishes to have the same access privileges as you, the"Family membership" might be the best option for you.

Logistics

• Are there penalties for cancelling a reservation?

There is nothing to pay if you cancel at least two hours before the start of your reservation. See our Rules & Regulations (in PDF format) for further details.

• Can I pay my bill online?

Absolutely, as long as your bank is one of the participating financial institutions.

he reference number that should be used is the Account Number that appears in the top left corner of the invoice, which is the same as your Membership Number if you are registered as an individual subscriber (not to be confused with your invoice number). You should allow 3 business days for your payment to reach us.

To find out how to add Communauto to your account in order to pay your bill online, visit this Desjardins page en as an example..

• How does the anti-theft device work?

All our vehicles are equipped with an anti-theft device. To disable it, use the grey RFID key attached with the car keys or an OPUS card. See instructions

Characteristics

• What makes and models are available at Communauto?

Our fleet is mostly composed of Toyota Yaris and Toyota Prius C. Nissan Versa and Note complete our offer in terms of gasoline cars. On the electric side, a growing number of Nissan LEAF, Chevrolet VOLT and Ford Focus are also at your disposal.

If you want a different model, you can obtain one through our agreements with certain rental companies, namely Discount and Via Route. Communauto subscribers may take advantage of preferential rates with these companies. See Long distance Rates and Network Reservations.

• Do you have non-smoking vehicles?

It is forbidden to smoke in our vehicles.

• Are your vehicles equipped with winter tires?

All of our vehicles have winter tires from November to April and all-season tires the rest of the year.

• Do your cars have automatic or standard transmission?

All of our vehicles are equipped with an automatic transmission.

Use of service

• What should I do if I have a ticket during my trip?

Customers are responsible for any vehicle-related fine received during a trip, whether it is a parking or traffic violation. You must pay the fine directly to the agency that issued the ticket, before the due date. If we have to pay the fine ourselves, an administrative processing fee of $20 will automatically be added to your invoice, in addition to the cost of the ticket..

• What happens if the vehicle I had parked gets a parking ticket or is towed?

During or at the end of a trip, you are always responsible for parking the vehicle in its designated parking space, or in an area that has no parking restrictions. If the vehicle is left in an area having such restrictions, and we get awarded a fine or the vehicle is towed, you will be fully responsible for costs related to the parking infraction. If we have to pay the fine ourselves, an administrative processing fee of $20 will be automatically added to your invoice, in addition to the cost of the ticket and any charge incurred by Communauto.

• Can I drive on a toll bridge with a Communauto?

Absolutely. We’ll simply add the toll charges to your invoice once they have been charged to us. No service fees are required for now, other than the amount charged by the toll bridge administrators. The toll charges may not be invoiced at the same time as your trip, as there are often delays in receiving toll invoices. The toll will be charged at the regular rate for an individual having no annual subscription.

• What if I have a flat tire during my trip?

No problem, all our vehicles are equipped with a spare tire and tools for the installation. Don’t feel like doing it? Simply call our hotline, and we will put you in touch with our roadside assistance. They will come give you a hand for a fee (Communauto will cover 50% of the fees charged by roadside assistance). You can bring the car to a garage to repair the flat tire and you’ll only have to pay the first $30 (plus tax) for repair costs, and we will refund the rest. If you wish, we can always take care of the repair for you. In that case, a $20 service charge will be added to the $20 deductible. In all cases, you are responsible of the safe return of the car to its station, and it is always preferable to contact our customer service.